ISI-GF Equipment (Wuhan) Co., Ltd is a professional producer of intelligent
robot welding equipments and provider of welding robot assembly technology; we
deliver customer services including supply of all parts, technical consultation
and technical training; our service staffs are received professional training
and skilled in professional installation, commissioning and maintenance services
of welding machine products supplied by us. To make business contact between us
more easily and establish better strategic partnership, we’re glad to share with
you our high-quality service system.：
1. Before-sale Service
From your contact with us for the first time, you’re started to share our
star-rated services: we provide you with welding equipments of world leading
level, product model designed on your terms, as well as technical communications
in preliminary stage of project, so that you can gain insights on out production
capacity and technical strength, and help you to eliminate all worries.
2. In-sale Service
Once intent of deal is established between you and us, we’ll provide you
with products of competitive cost performance and favorable supply system, fair
quotation and contract will guaranty your interest.
3. After-sale Service
Once you become an official customer of us, we’ll provide with you
all-round after-sale guarantee, to the extent that any products bought by you
will be warranted for one year of free maintenance, and any inherent quality
defect with our products discovered within warranty period will be repaired for
free, together with long technical support and supply of parts. Our technical
engineer will answer your questions about our products, installation,
commissioning and simple applications by call, fax or email. Our after services
are available at any time, if on-spot maintenance is necessary at our
discretion, after call-in, we’ll immediately send full-time technical engineer
for solution in person by hearing your feedback opinion and conducting timely
treatment; in case of complex technical problem, we’ll call in Italian expert
for proposal on solution and take action accordingly within 48 hours, so as to
prevent you from suffering any adverse effect by doing everything we can. Upon
arrival of our sold products to the location so appointed by you, we’ll send
professional technician to help you commission on the spot, until acceptance to
your satisfaction.
1. Technical Training
In all stages from equipment commissioning to test run and final
acceptance, we’ll carry out in-phase on-site training of your technicians
relating to equipment use and operation, equipment maintenance and
troubleshooting as well as equipment maintenance for not less than 5 workdays,
until all trainees are skilled of independent operation.
2. Methods of Services
1).Telesales Support
If you have doubt during use of our welding product or encounter abnormal
condition during use of our equipment, you may request technical support and
assistance from us by call, fax or email, which, once is confirmed by us, our
technician will be arranged to help you position such fault as soon as possible,
propose solution, and given instruction on removing such fault.
2).At-site Support
In the case telesales support is inadequate to meet your demand, when
you’re encountered equipment failure within quality warranty period, and we’re
notified the same, we’ll send experienced engineer to arrive to the site within
1 workday for free services such as technical consultation, maintenance and
replacement of defective part, and complete maintenance report in a timely
manner for filing by you.
3).At-site Training
To improve your servicemen’s ability of equipment maintenance, and your
ability of independent installation and removal of common faults with equipment,
our engineer will train your staffs at the site for equipment installation as
well as the causes and methods of eliminating common faults. During trial run of
our welding machine, our technicians will be with you at the site according to
contract requirements, and they will stay extended time for this purpose at your
request. Our stocking of common wear parts and spare parts for maintenance will
be enough to ensure your production is not affected due to our overdue supply of
maintenance accessories. If our product is found with various problems, when
emergency measures are available to ensure your normal production, domestic
supply of parts will be replaced within one week, and imported parts will
assuredly be replaced within four weeks.
3. Main Content of Services
1). After-sales consultation on technical problems with our products
2). Instruction on at-site solution of technical problems and faults with
our products
3). Planning, organization and execution of after-sales training of our
products
4). Maintenance service management of our products
5). Acceptance and treatment tracking of customer complaint
6). Establishment, maintenance and management of customer archives
7). Collection, treatment and management of customer opinions and
information
8). Survey and analysis of customer satisfaction
9). Long supply of spare parts or upgraded products as substitutes
10).Provide the customer with tailored systematic services